Service Design Capabilities
Materialtyp:
ArtikelSerie: Utgivningsinformation: Springer Nature Springer [Imprint] 2020Beskrivning: 1 electronic resource (89 p.)Innehållstyp: - text
- computer
- online resource
- Economics, Finance, Business and Management
- Business and Management
- Management and management techniques
- Management of specific areas
- Research and development management
- Industry and industrial studies
- Hospitality and service industries
- Technology, Engineering, Agriculture, Industrial processes
- Mechanical engineering and materials
- Production and industrial engineering
- Business and Management
- Design capabilities
- Hospitality & service industries
- Industrial applications of scientific research & technological innovation
- Industries
- Innovation
- Machines
- Manufacturing
- Processes
- Production engineering
- Research & development management
- Service System Design
- Services
- Technology Management
- Tools
- innovation
- open access
- service design
- value creation infrastructure
- value creation interaction
Open Access Unrestricted online access star
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
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Creative Commons Licence http://creativecommons.org/licenses/by/4.0/ by cc
eng
Freely available e-book