Cover -- Why Intranets Fail (and How to Fix Them): A practical guide for information professionals -- Copyright -- Contents -- Acknowledgements -- List of tables and figures -- List of tables -- List of figures -- Introduction -- The trouble with intranets -- A new world brain -- How to use this book -- About the author -- Part 1 Failing intranets -- Failing intranets? -- The cost of failing intranets -- Why intranets fail -- 1 Why users behave irrationally -- Aims -- User perspectives on intranets -- Types of user -- User behaviour -- Defining intranet failure -- User expectations of intranets -- Summary -- 2 Why organisations behave irrationally -- Aims -- Organisational expectations -- The four functions of intranets -- Diverging expectations -- The information wasteland -- Solutions -- Summary -- 3 Reconciling competing expectations -- Aims -- Organisational structure and information ownership -- Expectations defined -- The roles people play -- Hypertext or bust -- Why competing expectations cause intranets to fail -- Managing competing expectations -- Summary -- Part 2 Designing intranets -- Interaction-based models -- Management-based models -- Business process-based models -- Elements of intranet design -- 4 Elements of intranet architecture -- Aims -- Physical structure of intranets -- Content management structure -- Logical structure -- Navigation hierarchies -- Parallel and multiple hierarchies -- Pathway editors -- Metadata and taxonomies -- Building taxonomies that work -- Intranets unbound -- Summary -- 5 A step-by-step guide to implementing intranets -- Aims -- Step 1: Setting management priorities -- Step 2: Defining strategic objectives -- Step 3: Assessing information needs -- Step 4: Organising content areas and producing a content-map -- Step 5: Identifying teams -- Step 6: Design, style and policy.

Step 7: Information architecture -- Step 8: Selecting pathway editors -- Step 9: Centrally managed resources -- Step 10: Piloting and previewing -- Step 11: Rolling out the intranet -- Implementing intranets flowchart -- 6 A step-by-step guide to managing intranets -- Aims -- Step 1: Intranet management styles -- Step 2: Intranet management cycle -- Step 3: Identifying needs -- Step 4: Content creation process -- Step 5: Content approval process -- Step 6: Content deployment process -- Step 7: Content review process -- Step 8: Deleting and archiving content -- Step 9: Managing people -- Step 10: Managing central resources -- Step 11: Managing pathway editors -- Step 12: Managing user feedback -- Step 13: Managing infrastructure -- Step 14: Maintaining hierarchies -- 7 Anticipating change -- Aims -- Managing for change -- Changes in personnel -- Organisational change -- Technological change -- Change for users -- Information systems convergence -- The invisible resource -- 8 Conclusion -- Why intranets fail … -- … and how to fix them -- Appendix Resource list -- Aims -- Books about intranets -- Books about web design -- World Wide Web resources -- Bibliography -- Index.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2025. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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